Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning

Navien condensing tankless water heaters and combination boilers

Date of Recall

2018-12-20

CPSC Release Number

19-057

Manufactured In

South Korea

Units

About 3,400

Distributor

Kyung Dong Navien Co. Ltd, South Korea

Importer

Navien Inc., of Irvine, Calif.

Sold By

Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.

Problem/Hazard

A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.

Injuries/Incidents

None

Description

This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.

Product	Model	UPC Code	Serial Numbers with date of manufacture
Navien Condensing Tankless Water Heater	NPE-180A	884954974101	7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx
Navien Condensing Tankless Water Heater	NPE-180S	884954974194	7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx
Navien Condensing Combination Boiler	NCB-180E	884954966083	6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx

Remedy

Replace

Consumer Contact

Navien at 800-244-8202  from 8 a.m. to 5 p.m. PT or e-mail [email protected] or online at https://www.navieninc.com/news for more information.

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