WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

WHILL Personal Electric Vehicles, Model Ci

Date of Recall

2020-09-09

CPSC Release Number

20-177

Manufactured In

Taiwan

Units

About 1,160

Importer

WHILL, Inc. (USA), of San Mateo, Calif.

Sold By

Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.

Problem/Hazard

The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Injuries/Incidents

There have been 15 reports of device malfunctions.  No injuries have been  reported.

Description

This recall involves WHILL Model Ci.  The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized.  The serial number of the recalled device ranges from C_1711188_US to C_1909011_US.  The serial number label is located on the seat assembly.  WHILL and Model Ci are printed on the battery compartment.  The vehicles have one chair with a platform and four wheels.  The chairs are black and the arm covers come in white, red, blue and black colors.

Remedy

Replace

Consumer Contact

WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on "Contact" and then "Support" for more information.

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