Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards

Ellipsis Jetpack mobile hotspots

Date of Recall

2021-04-08

CPSC Release Number

21-106

Manufactured In

Vietnam and Taiwan

Units

About 2.5 million 

Distributor

Cellco Partnership, d/b/a Verizon Wireless, of Basking Ridge, New Jersey

Importer

Franklin Wireless Corp., of San Diego, Calif.

Sold By

Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150. 

Problem/Hazard

The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.

Injuries/Incidents

Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.

Description

This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.

Remedy

Replace

Consumer Contact

Verizon toll-free at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on "Recalls" on the bottom of the page for more information.

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