Segway LLC Recall to Upgrade Software on Segway® Human Transporters

Segway Human Transporter (HT)

Date of Recall

2003-09-26

CPSC Release Number

03-553

Manufactured In

U.S.A.

Units

Approximately 6,000

Manufacturer

Segway LLC of Manchester, New Hampshire

Sold By

Directly by Segway LLC and through certain dealers and resellers from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

Problem/Hazard

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle, or continues to ride after receiving a low-battery alert.

Injuries/Incidents

Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

Description

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Remedy

Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET) for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products.

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