Xerox International Partners Retrofit of Network Laser Printers

Network Laser Printers

Date of Recall

2003-01-29

CPSC Release Number

03-519

Problem/Hazard

Arcing may cause the fuser assembly to overheat, posing a fire hazard.

Injuries/Incidents

There have been three reports of overheating, causing minor property damage. No injuries have been reported.

Description

Xerox International Partners, of Palo Alto, Calif., is voluntarily retrofitting about 17,000 network laser printers. These network laser printers were manufactured from January 1995 through September 1998 and sold nationwide through the commercial distributors listed below for prices ranging from $1599 to $6999. Model numbers are on the top of the unit and on a label located on the rear panel. The retrofit is for the following model numbers:

Xerox Engineering Systems - Model 8808

Hitachi Printing Solutions America - Models Typhoon 8 and Typhoon 16

GCC Technologies - Models Elite XL408, Elite XL608, Elite XL608LC, Elite XL808, Elite XL1208, Elite XL1208 PM, and Elite XL616

Remedy

Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor at the following toll-free numbers or websites for information on obtaining a free retrofit:

Consumer Contact

Xerox Engineering Systems (800) 240-5816 between 8:00 a.m. to 5:00 p.m. CST

Hitachi Printing Solutions America (800) 240-5497 between 8:00 a.m. to 5:00 p.m. CST www.hitachi-printingsolutions.us (note added 01/18/2005 - recall information is no longer on the firm's web site).

GCC Technologies (800) 422-7777 between 8:00 a.m. to 5:00 p.m. EST

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