Sears Recalls Kenmore® Dehumidifiers Due to Fire and Burn Hazards

Kenmore Dehumidifiers

Date of Recall
2012-08-02

CPSC Release Number
12-240

Manufactured In
China

Company Phone Number
(855) 400-4641

Units
About 795,000

Manufacturer
LG Electronics (Tianjin) Appliance Co., Ltd., of Tianjin, China

Sold By
Sears and Kmart stores nationwide and Sears.com and Kmart.com from 2003 to 2009 for between $140 and $220.

Problem/Hazard
The dehumidifiers can overheat, smoke, melt and catch on fire, posing fire and burn hazards to consumers.

Injuries/Incidents
The firm has received 107 reports of incidents, with more than $7 million in property damage and three reports of smoke inhalation injuries.

Description
This recall involves 35-, 50- and 70-pint dehumidifiers with a Kenmore logo on the front top of the unit, manufactured between 2003 and 2005. The dehumidifiers are made of white plastic and are between 21 and 24 inches tall, about 15 inches wide and about 13.5 inches in depth. They have fan and humidity controls on their top front panels and some models include remote controls. They come with front-loading water buckets. The model number can be found on the right side of the interior of the unit once the bucket has been removed. Recalled units have the following model numbers:

35-pint (2004) - 580.54351400
50-pint (2003) - 580.53509300
70-pint (2003) - 580.53701300
70-pint (2004) - 580.54701400
70-pint (2005) - 580.54701500

Remedy
Consumers should immediately turn off and unplug the dehumidifiers and contact the firm to receive a Sears gift card for either $75, $80, $90 or $100, which may be used at any Sears or Kmart store or at Sears.com or Kmart.com. The gift card amount will depend on the capacity and year of the dehumidifier. In lieu of a gift card, consumers may request a check for the refund amount. All consumers with recalled units will also receive a $25 coupon that may be used at Sears Department Stores or Sears.com toward the purchase of a new Kenmore dehumidifier.

Consumer Contact
For additional information, contact the Recall Fulfillment Center toll-free at (855) 400-4641 between 8 a.m. and 7 p.m. CT Monday through Friday and between 8 a.m. and 2 p.m. CT Saturday, or visit www.Kenmoredehumidifierrecall.com

Recall Comments

Posted by john doe


I need a 70 pt. dehumidifier not a $90 check and $25 gift card. A new unit is $300. I had planned to use mine for another 10 years as exemplified by my two 1970 Kenmore dehumidifiers. How many times am I going to have to buy this dehumidifier? I should be able to bring this to a repair center as is done with other defective appliances. I am suffering for Sears poor QC in design and vendor selection. If the compressor overheats, there must not be a compressor thermal cutoff and this can be caused by have no interlock on the cooling fan. Thermal cutoffs are basic components since day one.

Posted by Anonymous


Today is 10/23/2012. I have been trying to get my credit from you folks from the date of 9/1/2012. I have called at lest 5 times and have not got any help when the credit will be sent. If I have to call the State of Maine on his matter I will.

Jim Sullivan
Po Box 6315
Cape Elizabeth Me 04107

Telephone 207-767-3602

Posted by Anonymous


The phone number listed,"855-400-4641" does not pick up.
After contacting my local Sears, I was given the "Current number". This one works.
877-220-0479.
If no longer working, this was what I was instructed to do.
Remove the two tags behind the water tank, remove three inches of the cord, with plug,
Send these along with your name and address to
LG Electronics Alabama
201 James Record Road
PO Box 240007
Huntsville, Alabama 35813
Hope I helped someone! This info took me 2 days to acquire!

Posted by Anonymous


it is impossible to reach a representative on that line, it is constantly busy;

please provide an automated method to retrieve the coupons and refund cards.

thank you

Posted by [email protected]


sears has gone down the tubs ,in the last 30 years. nothing but china garbage .was once best store no more shame .