Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard

Pogoplug Video file sharing device

Date of Recall

2011-08-02

CPSC Release Number

11-294

Manufactured In

China

Company Phone Number

(866) 582-6651

Units

About 9,500 in the United States and 1,500 in Canada

Importer

Cloud Engines Inc. of San Francisco, Calif.

Sold By

Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.

Problem/Hazard

The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.

Injuries/Incidents

Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.

Description

This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.

Remedy

Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.

Consumer Contact

For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail at [email protected] or visit the firm’s website at www.pogoplug.com

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