Posted by Nick Cash
Pretty sweet customer service where dealing with my precious babies....
Constant busy. One would think with 545,000 anticipated calls that they would set up some sort of IVR.
FAIL!
Stork Craft Recalls More Than 500,000 Cribs; Mattress Support Bracket Failures Create Risk of Entrapment and Suffocation
Stork Craft Baby Cribs
Date of Recall
2009-01-13CPSC Release Number
09-093Manufactured In
Canada, China and IndonesiaCompany Phone Number
(866) 361-3321Units
About 535,000Manufacturer
Stork Craft Manufacturing Inc., of British Columbia, CanadaSold By
Major retailers including J.C. Penney, Kmart and Walmart stores nationwide and online at Amazon.com, Babiesrus.com, Costco.com and Walmart.com from May 2000 through January 2009 for between $100 and $400.Problem/Hazard
The metal support brackets used to support the crib mattress and mattress board can crack and break. When one or more support brackets break, the mattress can collapse and create a dangerous gap between the mattress and crib rails, in which a child can become entrapped and suffocate.Injuries/Incidents
CPSC is aware of 10 incidents in which one or more mattress support brackets broke. In several incidents, the support bracket broke causing the mattress to collapse and create a gap between the mattress and crib rails. CPSC received a report of a toddler who sustained bruises to his forehead. In another incident a child reportedly became entrapped in the gap between the mattress and the drop side rail with no injury.Description
This recall involves Stork Craft Baby cribs. All cribs with manufacturing and distribution dates between May 2000 and November 2008 are included in this recall. The cribs were sold in various styles and finishes. The manufacture date, model number, crib name, country of origin, and the firm’s name, address, and contact information are located on the assembly instruction sheet attached to the mattress support board. The firm’s insignia “storkcraft baby” is inscribed on the drop side teething rail of some cribs.Remedy
CPSC urges parents and caregivers to immediately stop using the recalled cribs and find an alternative, safe sleeping environment for their baby. Consumers should contact Stork Craft to receive a free replacement kit, with new mattress support brackets.Consumer Contact
Contact Stork Craft toll-free at (866) 361-3321 anytime to order the free replacement kit or log on to www.storkcraft.comRecall Comments
12
Feb
29
Jan
Posted by Bev
We have tried phoning the company, but kept getting a busy signal. I have now e-mailed three letters, but have not received a reply that the replacement parts are needed or will be on their way. The Storkcraft crib was manufactured in Canada, September 2008, model #04588-21L. It was purchased through the catalogue.